Shipping & Receiving Terms and Conditions

 

Canceling an Order

Please contact us immediately if you wish to cancel an order. If your order has not yet been processed it will be canceled and no fee shall apply. If your order has been processed. 

Damaged Items

Aviate Enterprises, Inc. does all it can to assure your item is shipped safely and securely. Due to the terms of liability of the trucking companies, please be sure to inspect your order at the time of delivery and note any damage or suspected damage on the driver’s paperwork. If any damages are not reported before the truck departs, we will be unable to offer any credits for the damaged items. In the rare circumstance that your item is received damaged or defective, after noting the driver’s paperwork, please notify us of the damage within 48 hours. We will require photos of the damage, photos of the packaging, a copy of the signed BOL, as well as you will need to retain all products and shipping materials until a resolution is provided. Alternatively, you can choose to refuse the delivery if you are unsure whether an item is damaged or are unable to properly check the merchandise before the truck leaves. At all times, please notify us of your damage concerns within 48 hours of delivery. We will be unable to assist with replacement or repairs if reported after that time.

International Shipping Policy

We currently do not ship outside the U.S.
Update this section if ship to countries outside your home country.

 

URGENT NOTE:

Do not sign for or accept any package without opening the box & inspecting for damage! We suggest that you always mark “POTENTIAL HIDDEN DAMAGE” on the delivery receipt unless you are 100% sure that your item is in perfect condition. Otherwise, the freight company will dismiss any claim for concealed damage if your item was indeed damaged during shipment.

If any damage is clearly visible, either don’t accept the item or note any packaging or product damage on the bill of lading. In either case, please contact our office immediately @ (916) 993-4000.

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